Frequently Asked Questions
Which payment methods do you accept?
We offer multiple secure payment options for a seamless checkout experience, including:
- Visa
- Mastercard
- American Express
Is shipping free?
Yes, we provide free shipping on all orders within Australia.
How long will delivery take?
- Order Cut-Off Time: Orders placed before 5:00 PM (AEST) are processed the same day. Orders placed after this will be processed on the next business day.
- Processing Time: 1–2 business days (Monday to Friday).
- Delivery Time: Typically 3–5 business days (Monday to Friday).
When will I get my refund?
Once we receive and inspect your returned item, refunds are processed within 5 business days to your original payment method.
How do I track my order?
After your order ships, you will receive an email with your tracking number. You can also track your shipment anytime on our Track Order page.
Do you ship internationally?
At this time, we only ship within Australia.
Can I exchange a product?
We do not offer direct exchanges. If you need a different size or style, please return your item within 30 days for a refund and place a new order for your preferred product.
Can I cancel my order?
Orders cannot be cancelled once placed, so please double-check your order details before completing your purchase.
How can I contact customer service?
Our team is here to help. You can reach us through our Contact Page or email us at info@finleywildtrackgear.com for any assistance you need.
Contact Information
Store Name: Finley Wildtrack Gear
Address: 5 Martin Place, Sydney, New South Wales, 2000, Australia
E-mail: info@finleywildtrackgear.com
Contact Form: Click here
Phone number: +61240716624
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(AEST) Australian Eastern Standard Time (Sydney)
We aim to reply to your e-mail within 24 hours.