Privacy Policy
This Privacy Policy describes how Finley Wildtrack Gear collects, uses, and shares your personal data when you visit or make a purchase through our website. We use a cookie banner to inform visitors of our cookie usage and collect consent where required.
Data We Collect
When you visit our website, we automatically gather information about your device, how you use our website, and details necessary to process your orders. We may also collect additional information if you contact our support team. “Personal Information” means any data that can identify you as an individual. Below are the categories of personal data we collect and the reasons we collect them:
Device Information
- Examples: Browser type, IP address, time zone, cookie data, viewed products/pages, search terms, and interactions with our website.
- Purpose: To display our website correctly on your device and analyze traffic to enhance our website’s performance.
- How collected: Automatically using cookies, log files, pixels, tags, and web beacons.
- Shared with: Shopify, Facebook.
Order Information
- Examples: Name, billing and shipping addresses, payment details, email address, and phone number.
- Purpose: To process and fulfill orders, manage payments, deliver orders, send order confirmations, communicate with you, prevent fraud, and send marketing communications (if you consent).
- How collected: Directly from you.
- Shared with: Shopify.
Customer Support Information
- Purpose: To assist you with any inquiries or support requests.
- How collected: Directly from you when you contact us.
Behavioral Data
- Purpose: To analyze user behavior and improve your browsing experience.
- How collected: Through tools like Hotjar.
- More info: Hotjar Privacy Policy
- Opt-out: Hotjar Do Not Track
How We Share Your Personal Data
We may share your data with trusted service providers to help deliver our services and fulfill contractual obligations, including:
- Using Shopify to power our online store. Details of Shopify’s privacy practices can be found here: Shopify Privacy Policy.
- Disclosing data if required by law, in response to legal requests, or to protect our rights.
- Sharing data with Facebook and TikTok for advertising purposes.
Targeted Advertising
We may use your personal data to deliver personalized ads and marketing we believe will interest you, sharing data with advertising partners such as Google, Meta, and TikTok. This may involve direct data sharing or the use of cookies and similar tracking technologies, with your consent where applicable.
For more details on targeted advertising, please visit: Learn More.
To opt out of targeted advertising, visit: Digital Advertising Alliance Opt-Out.
Use of Your Information
We use your personal information to provide and enhance our services, manage transactions, fulfill orders, and keep you updated about our products and offers.
Data Retention
We retain your personal data for our records when you place an order unless you request its deletion. For details on your rights regarding erasure, please refer to the ‘Your Rights’ section of this policy.
Automated Decision-Making
We do not use fully automated decision-making that significantly impacts you legally or otherwise. However, Shopify may use limited automated decision-making to prevent fraud, including:
- Temporary blocking of IP addresses after multiple failed payment attempts (expires within hours).
- Temporary blocking of payment methods linked to flagged IP addresses (expires within days).
Cookies
Cookies are small files placed on your device to enhance your browsing experience, remembering your preferences and enabling website functionalities like logins and region selection. They also allow us to analyze site performance and user patterns.
We use different types of cookies, including:
Essential Store Cookies
| Name | Purpose |
|---|---|
| _ab | Admin access support. |
| _secure_session_id | Store navigation support. |
| cart | Shopping cart functionality. |
| cart_sig | Supports checkout process. |
| cart_ts | Supports checkout process. |
| checkout_token | Supports checkout process. |
| secret | Supports checkout process. |
| secure_customer_sig | Customer login support. |
| storefront_digest | Customer login support. |
| _shopify_u | Updates customer account data. |
Analytics and Reporting Cookies
| Name | Purpose |
|---|---|
| _tracking_consent | Stores tracking preferences. |
| _landing_page | Tracks landing page visits. |
| _orig_referrer | Tracks landing page sources. |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Marketing and referral tracking. |
| _shopify_sa_t | Marketing and referral tracking. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Cookies can be session-based (expire upon closing your browser) or persistent (remain until deleted or expired). Most persistent cookies last between 30 minutes and two years. You can manage your cookie preferences through your browser settings, but blocking cookies may impact your experience on our website.
Do Not Track
Currently, we do not alter our data collection practices in response to Do Not Track signals due to the lack of a consistent industry standard.
Policy Changes
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.
Contact Us
Store Name: Finley Wildtrack Gear
Address: 5 Martin Place, Sydney, New South Wales, 2000, Australia
E-mail: info@finleywildtrackgear.com
Contact Form: Click here
Phone number: +61240716624
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(AEST) Australian Eastern Standard Time (Sydney)
We aim to reply to your e-mail within 24 hours.